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Prof. Dorcas Quek Anderson presents: The Impact of Communication Modes on Negotiation Outcomes
September 11 @ 1:00 pm - 2:00 pm
Presented by the Center for Negotiation & Dispute Resolution (CNDR) and The Mediation Society (TMS).
Does it matter where we resolve our dispute?
What research tells us about the impact of communication modes on negotiation outcomes:
Remote dispute resolution, like remote work, has been growing in popularity. Negotiations and mediations may be conveniently conducted with virtual communication tools such as Zoom and Slack. Mediators face a plethora of choices in choosing the appropriate communication channel: face-to-face, videoconferencing, audio calls, text messaging, or a combination of several modes. The wealth of options begs the pertinent question of how dispute resolution outcomes are impacted by different communication modes.
Drawing from a recently published article, this presentation highlights the salient research findings on this issue and suggests implications for mediation practice. It will also share preliminary findings from a study involving 400 undergraduate students participating in negotiation simulations across four different communication modes. Conducted in Singapore, a multi-cultural society, this study provides valuable perspectives concerning the impact of communication mode on economic outcomes such as value creation, as well as process outcomes including procedural justice, rapport, and satisfaction levels.
Dorcas Quek Anderson Bio:
Dorcas is an Associate Professor of Law in the Singapore Management University’s Yong Pung How School of Law. As a practising mediator and a former district judge, Dorcas’ research explores the interaction between dispute resolution developments and access to justice. Her research has been published in international journals including the Harvard Negotiation Law Review and the Civil Justice Quarterly. Dorcas has been accredited by the International Mediation Institute and the Singapore International Mediation Institute. She is a mediator with Asian Development Bank, the Office of the Ombudsman for UN Funds and Programmes, and the Singapore International Mediation Centre. Dorcas is also a Fellow of the National Center for Dispute Resolution and Technology.
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